Finish Line Reviews

I had an absolutely terrible experience with Finishline. First, I order a pair of shoes. On the day my shoes were to arrive, I got a notification saying, " The receiver has moved. We're attempting to obtain a new delivery address for this receiver. / The package will be returned to the sender." What I found out was the UPS did not correctly carry over the apartment address which was listed correctly in my confirmation email after purchase. When I told Finishline this, they could care less and just continued with the conversation about how I would receive my package after it arrives and they resend it, 4-6 business days. I asked if there was any way to get the shipping upgraded due to the inconvenience and they said they could not. I voiced my frustration and again, they could not care less and repeated their lines. When the customer service representative continued, she told me that once the package was resent, I should check with UPS to ensure my package address is listed correctly. That blows my mind. Finishline, who I would imagine would want to keep their customers happy doesn't even have the quality control to ensure the shipping address had been properly added by their third party shipping company. So after 15 minutes I was basically told, "sorry, we'll resend it but you'll need to wait 4-6 more days after the 4-6 you've already waited and verify your address yourself with the shipping company since we don't check for you to ensure this doesn't happen again". I will use Amazon next time. Finishline is the worst customer experience I have had in recent memory.

These guys are the worse. I will never order anything from them again. Terrible customer service and business‼

Ordered a pair of shoes but they got lost in the shipping process. Understandable, that stuff happens with how much online shopping goes on nowadays. I contact finish lines customer care and get hung up on 3 TIMES after being on hold for 20-40 minutes each time. I was furious. I decide to try and contact their twitter customer care account and they were helpful. Now about 10 days later, they still haven’t processed or shipped my next pair of shoes. I keep in touch and they first say it’ll be rushed shipping and be there before the end of the week(that didn’t happen), and then they say it’ll take 4-6 business days, and now it’s 5-7 business days(it’s been well over 2 weeks). They gotta switch up their numbers for what exactly?! I’m NEVER EVER ordering from Finish Line again. Would rate 0 star if I could

Today is Tuesday Sep 13th 2022
At the Bellevue Square Washington state
An employee refused to help after I told him the price tag says 55$ for the shoes and he said it's ringing 70$ and he have no idea how to change the price,
I asked him to call someone or if there's a manger, he grabbed the box and said this is a $#*!y company and there's no one to help
And I don't want to help you
I went to a corner and called the Finish line Customer Service the lady asked me about everything and put me on hold and the she came back with ( actually we can't change the price) and I'm gonna write your complaint,
I noticed that the guy returned the shoes with the same tag 55$ to same place,
Ok guys I want to buy that shoes again, what should I do!?
The employee was playing with his phone calling someone laughing and saying bad words.
I went to the door to go home he looked at me and said ( go home ( the B word))
The lady at Macy's looked at me and tried to call a manger ( Macy's Manger) I complained to her and went home
And no one called me or answered to my msg
I called the store and asked for a manger the lady put me on hold then she hang up on me.

Bought $172.00 Adidas sneakers as a gift 7 days later when we gave the gift they noticed that the shoe was separating and we brought it back to Finish line for a exchange or money back got neither as they stated that they can only except shoes that are not worn and can not accept a manufactures defect, they refused the return. called Adidas and was told that Finish Line is "NOT" authorized to sell their product but because the company is out of Germany there is nothing they can do to stop them. Adidas will only refund if the place you bought it is authorized, I'm lucky if I get a voucher. the Manager at the Finish Line Store was rude and did not care told me not his problem do what you need to do. This company Finish Line is the worse look at all the negative reviews on line. they also have one of the worst Better Business Bureau ratings there is. Adidas told me Finish Line is the number one complaints they get from people.

Easily the most ignorant employees and company I’ve ever dealt with. Ordered the Georgetown Retro 6’s on release day (9/3).. Order processed, payment went through. I also paid an additional $50 for rush shipping.The next day, they sent a tracking number. The label had been created. Says it will be delivered 9/8.. So on 9/6, I noticed that it was still saying waiting for carrier pick up.. Ridiculous. So I called to check. I was advised by a FinishLine rep that although UPS says it’s waiting for pick up, she could “see” that’s it will still be delivered on 9/8. A lie… So on 9/8, nothing came. I call back to customer service only to be told that the shoe was sold out. How TF did a shoe sell out that I paid for and someone advised me was shipped? I could have went somewhere else and got the shoe before us sold out everywhere. After listening to mentally challenged reps for an hour, I advised to just give me my MF money back. The next day, they email me a return shipping label… You have the be kidding me?!?!? Return what????? You guys are ridiculous . Also, stop outsourcing customer service to Pakistan, which causes even more confusion on the phone. Never again shopping with FinishLies…

I ordered the wrong size Air Force ones for my daughter. They would not take them back, saying she wore them. She tried them on at home and that was it. Never shop here. The staff is also terrible at Albertville mall, mn.

I order online to pickup in store. 6 hours later still have not received an email to let me know that my order is ready. I order before 8pm.

I ordered a pair of Jordans. They sent two mismatched shoes in the box. They were different colors and different styles. The stores wouldn’t accept them because they were different so I shipped them back. 2 weeks later the same shoes arrived back at my house with a letter saying “we’re unable to process the return, as the item being returned is not on the order” Well duh Finish Line!!! You sent me the wrong shoes!! You didn’t send me what I paid for!!! Now you won’t accept them back??? Give me my money back!!!

I ordered sneakers for my kids 2 weeks ago, only received 1 pair in the mail. Waited a few days to see if the other two would come in never came. Had to wait 45 minutes on the phone for a representative just to tell me they lost my order and would have to submit for a replace needless to say school starts in two days and spent 200 on something I still don't have. I never received a email or anything letting me know there was something v wrong with the order of I have been notified I would have done it on time for them to be able to start school with there shoes. I would never order with them online again